We welcome your views and comments on any aspect of our service. You are the best people to tell us how well we are doing or if you have experienced a problem and what we can do to improve our service.
You can get in touch with us in the following ways.
• Write to us:
East Renfrewshire Culture and Leisure
St. John's Campus,
18 Commercial Road,
• Telephone us: 0141 577 3500
ERCL has a two stage complaints process:
Stage 1 - is called Frontline Resolution
Stage 2 - is called Investigation Stage
When using stage 2 we will:
After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider the matter. Their address is:
Or you can phone them on 0800 377 7330 or visit www.spso.org,uk. The SPSO will not normally investigate if you have known about the problem for more than 12 months before complaining.
The Scottish Public Services Ombudsman
4 Melville Street
Edinburgh EH3 7NS
(Note: this should be done within 12 months of the problem arising)
Our offices will be closed on the following dates: