We recommend booking and paying before attending. Any unpaid bookings will be removed if payment is not processed within 20 minutes.
If you wish to cancel a class and request a refund for your booking you must notify us at least 24 hours before the class starts. All requests must be sent to: firstname.lastname@example.org. Any requests within this period will not be liable for refund.
We aim process any refund requests as soon possible, usually within 5 – 7 working days
Bookings cannot be transferred to another customer.
Bookings cannot be re-scheduled to another class.
If you fail to attend your booked class, you will not be eligible for a refund.
Regular failure to attend booked classes may result in a temporary suspension from booking future classes.
If we have to cancel a class due to unforeseen circumstances, we will automatically offer you a refund.
Once you have made a booking, confirmation can be viewed in the ‘my bookings’ tab on your ER Leisure app and be used as proof of payment when attending your class.
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