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PAYG Booking Policy - Trust

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COVID-19 update: please visit our home page for updates on our services during the coronavirus pandemic 

 

PAYG Booking Policy

Pay As You Go Booking Policy

  • All classes must be booked and paid before attending. Any unpaid bookings will be removed if payment is not processed within 20 minutes.
  • If you wish to cancel a class and request a refund for your booking you must notify us at least 24 hours before the class starts. All requests must be sent to: feedback@ercultureandleisure.org. Any requests within this period will not be liable for refund.
  • Please note: We are currently working with significantly reduced staffing levels, we will endeavour to deal with any request as soon as possible.
  • We will endeavour to process any refund requests as soon possible usually within 5 - 7 working days
  • Bookings cannot be transferred to another customer.
  • Bookings cannot be re-scheduled to another class.
  • If you fail to attend your booked class, you will not be eligible for a refund.
  • Regular failure to attend booked classes may result in a temporary suspension from booking future classes.
  • If we have to cancel a class due to unforeseen circumstances, we will offer you a refund.
  • Once you have made a booking, confirmation can be viewed in the 'my bookings' tab on your live app and be used as proof of payment when attending your class, screenshots will not be accepted as proof of booking.

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