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Library Click & Collect - Trust

Important message

COVID-19 update: Our libraries are open and we also have a Click and Collect service. Barrhead Foundry and Eastwood Park Leisure are open for membersNeilston Leisure will open on 26 October. Swimming lessons restart from 26 October. The majority of our other services and venues remain closed.  

Library Click & Collect

We have reopened seven libraries for limited browsing. Customers now have 3 options to collect books. 

 

Customers have 3 options for getting library books now that we have reopened seven libraries for limited browsing. 

 

1. Customers can browse and select their own books at their local library. 

No appointment is necessary, however there are restrictions on the numbers of people allowed in at any one time so customers may be required to queue and wait. For details of library opening hours please visit: Your Local Library

2. Customers can search and reserve books online using the Online Catalogue

You will receive an email notification when your book is ready for collection. At this point, if any customer remains uncomfortable entering a library to collect a reserved item, please contact your local library and staff can assist.

3. Click and Collect will remain an option for any customers who remain uncomfortable entering a library and who wish staff to select on their behalf. 

Details about Click and Collect are below and more information about this service is available on the FAQs page

 

How does it work?

  • You will need your library card number before you begin. If you are not yet a library member you can join by completing the form: Joining The Library
  • If you are a member but have misplaced your library card- please email: libraries@ercultureandleisure.org with your name, date of birth and first line of address and we will create a replacement card for you.
  • When you are ready, complete the form below and click 'submit'.
  • Alternatively- you can call Giffnock library on 0141 577 4976 or Mearns library on 0141 577 4979 to place your order. *Note- call times may take longer as we work with a reduced staff.
  • Once we receive your order, we will select books that best match your request.
  • A member of library staff will call you to confirm your collection date and time and explain where to collect your books from. If  someone else will be collecting books on your behalf, please let staff know when they call you.
  • You will need to bring your library card with you when you collect your books or have your library card number to hand.
  • There will be a returns box available at Click and Collect libraries for customers to return library books. Books will be quarantined for 72 hours before they are discharged from your ticket.

 

frequently Asked questions

Please see the FAQs page that outlines useful information about Click & Collect. Please refer to the FAQs in the first instance before contacting the library as we are working with a reduced staff. If you have a question about Click and Collect that is not covered, please contact the library: Giffnock Library 0141 577 4976 / Mearns Library 0141 577 4979 or  email libraries@ercultureandleisure.org.