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This is our full privacy notice. It describes the categories of personal data (information about living identifiable individuals) that we process and for what purposes. We take our data protection responsibilities very seriously and will always ensure that collecting and using such data is in accordance with data protection laws.
For more information in relation to our approach to data protection, including how we seek to ensure that we comply with our obligations under data protection laws including governance arrangements and how long we will hold your personal information, please see our individual privacy notices and our Data Protection Policy. You can request a copy of the Policy from our Data Protection Officer, whose contact details are given in the section headed "Useful Information" in this notice.
We use a variety of personal information about people depending upon the purpose behind the use. The minimum will be your name and address. However, we may also ask for information to prove your identity or to ensure that you are entitled to or qualified for services that we provide. This could include other information such as your date of birth, your family details, services being provided to you, your financial details and your interactions with us.
There are times where we collect personal data that warrant special protection. This could be information about your physical or mental health details, racial or ethnic origin (in connection with our duties in relation to equality monitoring), religion or other beliefs (again in relation to equalities monitoring but also if you complete one of our surveys). However, we will strictly control the use of such personal information and will only use it in connection with specific services unless we tell you otherwise.
Sometimes, we will be collecting your personal information because we need to do so to enter into a contract with you. There is more explanation about these situations in the section headed "How we use your personal information". In those cases, if you fail to provide the information, we will not be able to provide you with services where there are contractual obligations on you such as payment or other conditions.
We obtain personal information about people
We may also collect some personal information from using CCTV. We use CCTV to deter and detect antisocial behaviour, the protection of our buildings and for the protection of our employees and other people.
We will have told you, at the point of collection of your personal information from you, the purposes for which we will use it. However, in general terms, we use personal information where
If we are using your personal data that requires special protection, we will only do so where one of the above situations applies and we can meet any further justification required by data protection law. These conditions could include
Where the law requires us to have an appropriate policy in place, this is our Data Protection Policy. You can request a copy of the Policy from our Data Protection Officer, whose contact details are given in the section headed "Useful Information" in this notice.
If you have given us your consent to process your personal information, you can withdraw that consent at any time by contacting the methods that we told you about when you when you first gave consent. Alternatively, you can contact our Data Protection Officer (DPO). Details of the DPO are available under Useful Informationat the end of this notice.
If we obtained your personal information from you, we should have told you at the point of collection with whom we will share that particular information and in relation to which scenario set out in the section headed "How we use your personal information". You will find this in the relevant privacy notice which you can access by following the links on this page.
We do not as a rule share personal information outside the UK. However, there may be times where we use a processor (someone who holds or uses the personal information on our behalf and under our instructions).
The processor or the location that the personal information will be held etc, is outside the EU, we will only use that processor if
If we are transferring your personal information outside the EU, we will have let you know in the summary privacy notice that we gave to you when you provided the information to us or when we receive your personal information from someone else.
These are your rights in more detail:
The Right of Access
This is your right
The Right of Rectification
This is your right to request us to rectify any incomplete or inaccurate personal information about you
The Right to Erasure
This is your right to request us to erase personal data that we use about you where we cannot justify holding and using your personal information. You also have the right to request that we delete or destroy all of the information that we have collected and use on the basis, and only on that basis, that you have given us consent to do.
The Right of Restriction
This is your right to request us to restrict our use of your personal information until such time as a dispute about accuracy or our use of your personal information can be established
The Right to Object
This is your right to object to us about our use of your personal information based upon your particular circumstances
The Right to Data Portability
This is your right to request us to provide you or another person, body or organisation with your personal information. However, you only have this right where we have told you that the information is necessary for a contract between us or you have given consent to us collecting and using your personal information.
We have 1 month (in complex cases, we can extend this time limit by another 2 months) to respond to your requirements. If we extend the time limit to respond, we will let you know prior to the expiry of the original month.
In our response to you, we will tell you whether we are complying with your request (either in whole or in part or not at all). We can refuse requests in relation to these rights but only where we can justify doing so. We will explain to you in our response any reasons for not complying with your requests.
You should contact our Data Protection Officer (DPO) if you wish to exercise any of these rights. Details of the DPO are available under Useful Informationat the end of this notice.
You must make your request in a permanent format such as a letter, email or a form provided by us, either paper or electronic, available on our website here. Whatever the means used, you must provide proof of your identity or allow us the opportunity to contact you to verify it.
You can complain about how we have used your personal information. You should contact our Data Protection Officer (DPO). Details of the DPO are available under Useful Information at the end of this notice. You must make your complaint in a permanent format such as a letter or email or a form provided by us, paper or electronic, available on our website here. We will respond to you after seeking the advice of the DPO in relation to our actions.
If you remain unhappy about our response to your complaint, you can contact the Information Commissioner.
Contact Details of the DPO
The Data Protection Officer
East Renfrewshire Council
Giffnock G46 6UG
or by email at DPO@eastrenfrewshire.gov.uk
Contact Details of the Information Commissioner
For independent advice or to lodge a complaint about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:
Information Commissioner's Office
Water Lane Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Alternatively visit: https://ico.org.uk